If you're not completely satisfied with your order, we will do everything we can to try and make it better!
Please look over your order as soon as you get it in your hands. If you think that you've received a defective item, contact our customer service team within 3 business days of receipt of your order. If you were sent incorrect items or are missing items from your order, please contact our customer service team as soon as possible so we can get that mishap sorted out for you!
Here is a simple run-down of the rules and procedures for returns:
- Items can be returned for store credit only, issued in the form of a discount code sent via email. We cannot issue refunds.
- All returns must be received within 14 days* of the date that we ship out your order.
- Anything purchased with any form of personalization or made to order is a FINAL SALE and is not eligible for return or refunds. This also includes all order items from our Premium Collection, Clothing Collection, Shoe Collections, and Pre-orders.
- Anything purchased at a discounted price is a FINAL SALE and is not eligible for return.
- Returned items must remain un-washed, unworn and unused.
- Include your original receipt. (It helps us out if you circle the item(s) you wish to return.)
- Shipping is non-refundable unless there was a mistake on our end.
- Please allow our team 5-7 business days to process your return once it is received at our warehouse.
Sometimes something happens and you need to change or cancel your order. We totally understand and are here to help, but you must contact us immediately! Once we initially process your order (usually within 2-4 hours) we will be unable to make any changes to your order.